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Our Guarantees
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Why choose HostMAX?
Getting your web site up and running reliably and quickly ought to be the least of your worries, but if you choose the wrong web hosting company it can be one of your biggest headaches.
We offer some of the most convenient and comprehensive services available today.
| 30-day Money Back Guarantee |
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If our services do not exceed your expectations, you can request to receive a refund within the first 30-days. The refund amount will be calculated by the contract length, minus the number of days used, less any additional services, over-usage, setup fees and free domain costs (Free domain cost is calculated at the current domain registration costs seen here).
- Please note that refunds will not be eligible for any account that is terminated due to violating our terms and conditions.
- Also note that we cannot issue refunds on domain names.
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| 24 hour activation |
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Your details will be checked upon your submission of our on-line secure ordering form. We value your time, and believe that you need to get going without delay. We will complete these checks within 24 hours however most of our accounts can be activated within minutes of completing the order form. You will receive a confirmation e-mail with your password and instructions on how to get started once we have activated your account.
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| 99% Network Uptime Guarantee |
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HostMAX offers a 99% Network Uptime Guarantee. That means your web site is guaranteed to be operational 99.9% of the time in any calendar month, or you will get your money back for that month. HostMAX will refund the customer's monthly fee in the event of Service Outages due to the failure of our Local Area Network or a Web hosting server.
Please see the Service Availability section of our Terms and Conditions. |
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| No overselling |
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We only sell what we can deliver. This means our customers can use all their allocated web space and bandwidth on their server.
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| Free automatic upgrades |
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From time to time we gain extra capacity that allows us to upgrade all of our hosting accounts. When this occurs, you can be sure that your account will be upgraded too, at no extra cost.
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| Market-Leading Reliability and Performance |
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HostMAX strongly believes in the importance of quality hardware and servers. As a result all of our servers are only built with the very best hardware and always to the highest standards. We will never allow a server to experience extended periods of high load - we increase our capacity before we get to this situation.
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| Daily & Weekly Backup |
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HostMAX performs back-up of your files, e-mails, databases etc. on a weekly basis (every Sunday). Thus, you should never be worried about having your data lost in case of hardware failure at our end or your local computer. This service is absolutely free of charge and at any time you can request a restoration of the backup.
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